Refund Policy

Returns Policy

1. Costbuys accepts the exchange of any product within the first thirty (30) days of the date the order was placed and only if the product is unused. The return shipping costs to China are paid by the customer. Please note that shipping charges are not refundable unless Costbuys is found to have shipped the incorrect, or an expired item. All product exchanges are to email help@costbuys.com for return address to their specific product.

2. Our policy lasts 30 days from the date of receipt. If 30 days have gone by since your purchase was received, unfortunately we can’t offer you an exchange.

3. To be eligible for an exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

4. Additional non-exchangeable and non-refundable items:
Gift cards
Custom sized apparel

5. To complete your exchange, we require a receipt or proof of purchase.

6. Please do not send your purchase back to the manufacturer. We will provide a return address as each product has a different return address.

7. There are certain situations where only partial refunds are granted. Refunds if granted will be in the form of Gift Cards without expirations.

8. Exchanges (if applicable) We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at help@costbuys.com.

9. Shipping
To return your product, you should contact help@costbuys.com in order to get the correct return address for the type of product you are returning in order to be sure it goes back to the correct warehouse.

10. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

11. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

12. When shipping items back for exchanges, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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